TetraMouse customers are provided with forever customer technical support for the life of the product. This support is transferable and follows the TetraMouse in the event it is sold or given to another person as used equipment (not resold as "new"). TetraLite Products will do its best to provide the best customer support possible in a timely manner. TetraMouse users are encouraged to contact TetraLite Products by email or phone with any questions or comments.

Guaranty
Satisfaction guaranteed! If you are not satisfied with the performance of the TetraMouse you may return it for a full refund (less shipping) within thirty (30) days from the original date of purchase. Return shipping charges or any foreign currency exchange fees or other third party fees are not covered by this guaranty.

Warranty
The TetraMouse is warranted to be free from defects for three years. If it fails for any reason (other than obvious abuse, accident or act of God or nature) within three years from the original date of purchase, TetraLite Products will replace or repair it free of charge, however, shipping charges are not covered by this warranty. This warranty is transferable if the TetraMouse is given to, or sold as used equipment to another person. This warranty does not cover any mounting systems or shipping and handling charges or any PayPal or foreign currency exchange fees. This warranty is void if the TetraMouse is resold under another name or brand, or if any of the original TetraMouse markings, logos or serial numbers are altered, removed or obscured in any way.

Other products manufactured by TetraLite Products (other than the TetraMouse) may or may not be covered by their own exclusive guarantees and/or warranties. If you have any questions please contact TetraLite Products.

FAQs (Frequently Asked Questions)

How much movement is required to operate the TetraMouse?
It takes about 1/8 inch of movement of the joysticks to activate the TetraMouse functions of pointer movement, clicking and speed control and programming. Since the two joysticks are spaced one inch apart, the total range of movement is about 1.25 inches from side to side and about 1/4 inch up and down. Joystick spacing is 1.75 inches on the model TM06, so total movement from side to side can be up to 2 inches for that model.

Do I need to install special software or mouse drivers for the TetraMouse?
No, the TetraMouse uses the existing mouse driver already loaded in your operating system. You may want to install the virtual onscreen keyboard software that is included on the TetraMouse CD-ROM. The virtual keyboard allows you to type text using the mouse.

What is the difference between the TetraMouse models?
The model TM05 has 3-button functionality, while the TM06, TM07 and TM08 have 8-button functionality plus 2 scroll output functions (up and down). The TM08 has user-selectable 3-, 5- or 8-button functionality. Models TM05, TM07 and TM08 have joysticks spaced 1 inch apart. Model TM06 has joysticks spaced 1.75 inches apart and is functionally identical to the model TM07. Models TM05, TM06 and TM07 provide 8-direction pointer movement (up, down, left, right and the four diagonal directions), while the TM08 provides movement in any direction with speed control depending on how far the joystick is pushed in the direction of pointer movement.

Can I use the TetraMouse on a Mac?
Yes, the model TM05 will work as a 2-button mouse without software modification, or as a 3-button mouse with the addition of software to accomodate the third button. Models TM06, TM07 and TM08 can perform up to 10 button functions on a Mac. For Mac users I highly recommend USB Overdrive. With this program you can use the middle button (down push on the left joystick) to allow you to scroll using the right joystick. Another downward push (third button click) and the right joystick reverts to controlling the pointer position as usual. The USB Overdrive program is capable of remapping all the TetraMouse buttons to other button functions, keyboard functions and application shortcuts. If you need help configuring USB Overdrive please contact me.

My TetraMouse pointer only moves at very slow speeds - what is wrong?
There is one known compatibility issue with certain Logitech mouse drivers that causes the TetraMouse pointer to move too slowly. If you have a Logitech mouse driver installed this is the cause. The solution is to either "roll back" the mouse driver or simply install one of the Microsoft mouse drivers supplied on the TetraMouse CD (also available for download on this site or the Microsoft website). If you need help or instructions for installing a new mouse driver or rolling back to the original mouse driver, please contact TetraMouse by email or phone.

Do you have demo units available for trial use?
Sort of -- the TetraMouse comes with a 30-day satisfaction guarantee. If you are not completely satisfied you may return the TetraMouse for a refund of the purchase price. Shipping and handling charges are not covered by this guarantee, therefore a 30-day trial will cost the total of the shipping charges (about $30 for US orders) and the purchase price acts as your deposit.

Can I get a discount for quantity purchases?
Because the TetraMouse is priced as low as possible, there are no quantity discounts available.

I can't seem to program the TetraZap remote control. What's wrong?
A common problem when programming the remote occurs when you take too long entering the key press sequences as described in the remote's manual. This can be a problem if you take too long to enter the entire sequence of key presses during the programming operation because the remote may time out. Follow the instructions in the manual very carefully when programming. For the best results, and to avoid having the programming operation "time out" before you are finished entering all the key presses and numbers, first determine the entire series of keys you must push for the whole operation, and write them down so you can enter them without delay during the programming operation. A delay in the programming sequence of more than about 5 seconds causes the remote to time out, so you must be ready with the entire key sequence when you begin a programming operation.

My question isn't answered here. How can I ask my question?
Please contact TetraLite Products using the contact information on the Contact page..

Legal Notices and Disclaimer

Terms of Sale and Use
The TetraMouse is not intended for use in critical medical or life support applications and TetraLite Products will not be responsible for any damages incurred by its use as such. TetraLite Products will not be held responsible for the unlikely event of any damage or personal harm resulting from the use or misuse of any of its products in any manner whatsoever.

By purchasing a TetraMouse you agree to not hold TetraLite Products responsible for any damages whatsoever that may occur to any person, entity, property, computer, pets or other equipment or furnishings as a result of its use.

Guarantee and Warranty
The Guarantee and Warranty policies are described above on this web page. TetraLite Products reserves the right to make changes to these policies without notice, however, every effort will be made to keep any policy changes up-to-date on this website.

Price Quotes and Pricing Policy
Prices quoted by email correspondence or other means of communication are valid for a period of 30 days.

TetraLite Products sells the TetraMouse, TetraZap and accessories at the lowest prices possible and without preferential treatment for any person or organization. There are no discount prices offered regardless of quantities ordered. Everyone gets the same low price per unit.

Policies
TetraLite Products and TetraMouse reserve the right to make changes to their policies without notice, however any critical policy changes that may affect customers will be posted here or elsewhere on the TetraMouse website as soon as possible. Every effort will be made to keep the listed policies up-to-date.

Copyrights
All original text and images on this web site are the copyrighted property of TetraLite Products. Any names of other products listed on this web site are the copyrighted properties of their respective owners. Freeware programs provided on the TetraMouse CD-ROM are redistributed with permission of Lake Software, Polital Enterprises LLC and Microsoft and are the copyrighted properties of the named companies. Legal notices of these companies are supplied with the software distributed by TetraLite Products.

Privacy
Personal information and/or contact information regarding customers or potential customers, individuals or organizations who contact TetraLite Products ("the contact" or "contacts") will not be sold, traded or in any other manner distributed to any third parties or made public without prior consent of that customer, potential customer, individual or organization except by court order, in which case TetraLite Products would make every effort to notify the contact that such court order had been issued. TetraLite Products will make every effort to protect the privacy of all contacts.

TetraLite Products believes firmly in our original constitutional rights to privacy and, like most municipalities and intelligent, free-thinking people across the nation that have also rejected the Partriot Act, does not consider the Patriot Act as being valid or legal because it criminally undermines the Constitution of the United States of America, the Bill of Rights and the rights of American citizens and humanity in general, however, TetraLite Products and the people of the United States apparently cannot control the actions of the shadowy overlords that have a stranglehold on our government, and we have only ourselves to blame for allowing corporate criminals such as Dick Cheney and his flunky, George W. Bush, and now, carrying on the same abusive agenda, Barack Obama (just to name a few), to occupy the highest positions in government in our country. Hopefully this situation will be remedied somehow, someday by the people, but don't hold your breath, because we are a militarized economy that cannot survive economically without war and we choose to attempt to establish a military presence wherever there is oil and heavy illegal drugs on the planet. Perhaps space aliens will someday save us from ourselves (if we could be so lucky) -- perhaps not.